Política de envío
Shipping Country/Region
• Puerto Rico
Shipping Policy
| Product | Shipping Fees | Estimated Delivery Time | Shipping Methods |
| Robotic mowers | Free Shipping | 5-8 business days | Local Delivery & USPS |
| Accessories | $ 9.99 (order<$99) Free (order≥$99) |
5-8 business days | Local Delivery & USPS |
• If you shop from PR, please visit our US store.
Orders Tracking
After your order is successfully placed, you will receive an Order Confirmation email to confirm your order details.
Once your item ships, you will receive a Shipment Notification email, which includes your order number, express information, and package tracking number. You may also apply for direct delivery from Patio Tech.
Things about order modification, refund processing, shipping updating, and so on will be notified to you in real-time by email as well.
Note:
• If there is any force majeure that causes our products damaged in transit, please contact us immediately at service@patiotechpr.com after you receive your package. And we hope to get your understanding and patience in this circumstance.
• Please note that the notification email will be sent to the email address you left in the contact information on the checkout page or the email address you used to register your account. If the email address you left is invalid or not in use, we will not be liable for any risk or loss caused by this.
• If you change your mind midway, please don't just reject the package. To cancel your order, please contact us to explain the situation (service@patiotechpr.com) and we will handle the return for you in accordance with our return/refund policy. We do not assume the risk of loss or damage to the package arising from the rejection.
• Please contact us at service@patiotechpr.com within 7 days of the estimated delivery date suggested by Patio Tech if you do not receive the order within the delivery time frame, or we shall bear no responsibility on this occasion.
• If there is any damage to the package and/or products inside, or if there is any item(s) missing, please contact us at service@patiotechpr.com within the same delivery day with pictures and/or videos.